Home / About Us / Employment Opportunities

Employment Opportunities

Thank you for your interest in joining our team!

Job Title:  Family Care Specialist

Reports To: Family Services and Programs Manager

Status:  Non-Exempt

Job Description

The Family Care Specialist is responsible for welcoming guests and assisting with the daily Family Services Operations. The Family Care Specialist works directly with families, staff members, guests, volunteers, and donors. This position is the on-call designate and therefore requires flexibility.

As part of RMHC-SLA, the Family Care Specialist collaborates with the team members to achieve position and organization goals in support of the RMHC mission and Core Values. This position requires excellent communication skills and the ability to work both independently and as part of a team.

Primary Duties and Responsibilities

 Guest Services

    • Works to create a comfortable, supportive environment for guest families.
    • Monitors front desk to greet and check-in visitors and vendors who visit the House.
    • Provides tours to guests, families, vendors, and donors.
    • Processes referrals for guest stays at the House.
    • Assists guest families as needed.
    • Completes full check-in and check-out processes.
    • Develops and coordinates family-centered activities.
    • Prepares guest rooms for arriving families.
    • Acts as first responder in emergency situations occurring in the House.
  • House Operations
    • Assists the Family Services Manager with volunteer coordination and scheduling.
    • Works with and assists volunteers in completion of daily tasks.
    • Supports the Family Services and Programs Manager and Evening Services Manager with specific tasks that could include but not limited to filling supply orders, service groups, waitlist, etc.
    • Serves as a point of contact for Meals from the Heart volunteers while on-site, assisting with food prep and serving, when needed.
    • Assists with accepting and processing donations.
    • Performs routine cleaning and disinfecting of common areas.
  • Administration
    • Answers the phone and directs calls to the appropriate person or provides correct information.
    • Completes data entry into RMHC guest database for guest families staying in House.
    • Assists the development team with administrative duties, as needed.
    • Performs special projects/assignments as directed.
    • Attends regularly scheduled meetings.
    • Regular and reliable attendance.

 Knowledge and Skills

  • The ideal candidate will have a warm disposition and engage positively with everyone who comes to the Ronald McDonald House.
  • Must be detail-oriented with the ability to work accurately, with interruptions.
  • Strong written and verbal communication ability and interpersonal skills.
  • Good organizational, time management, and problem-solving skills.
  • Customer service focused and mission driven.
  • Ability to work with a diverse group of constituents (families, volunteers, donors, staff) while maintaining professional boundaries.
  • Self-directed; works well independently and as part of a team.
  • Ability to exercise flexibility, initiative, good judgment, and discretion.

Education and Experience

  • Knowledge of Microsoft Work, Excel and Outlook; ability to easily learn a new database system.
  • At least 2 years of experience working with families, volunteers, customers, or general public is preferred.

Physical Abilities

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel, reach with arms and hands and talk and hear.
  • The employee may be required to lift up to 25 pounds.
  • The vision requirements include close, distance, peripheral and depth perception.

Special information specific to this position:

  • Must have reliable form of transportation.
  • Full-time; weekend, holiday, and fill-in work required.

To apply, please send your resume and cover letter to robin.alexander@rmhc-sla.org

 

Job Title:  Overnight House Manager

Reports To: Family Services and Programs Manager

Status:  Non-Exempt

                                                                                                                                                                                                           

Job Description

The primary responsibility of the Overnight House Manager is to provide and maintain an atmosphere in which guests receive the rest and care needed to support their critically ill children. The Overnight House Manager oversees facilities, as well as performs light housekeeping duties, administrative duties, and other House operations that occur overnight. The Overnight House Manager will help assist with 24-hour coverage of the House. Excellent verbal and written communication, ability to work in a database, flexibility, reliability, and attention to detail are essential.

Primary Duties and Responsibilities

General

  • Work with all the members of the RMHC–SLA staff and Board of Directors to achieve the goal of providing the best possible “Home Away from Home” services for families with children receiving medical care in New Orleans.
  • Maintain open communication with all RMHC-SLA Staff.
  • Demonstrates knowledge and understanding of RMHC-SLA policies and procedures.
  • Participates in all scheduled staff meetings and trainings.
  • Performs other duties incidental to the work outlined in this position description as requested by the Family Services and Programs Manager.

Facilities

  • In consultation with the Operations Manager, executes emergency response procedures, facilitates weather emergency procedures, and troubleshoots emergency maintenance and facilities related issues.
  • Reports non-emergency damage and repairs needed to the Family Services and Programs Manager in a timely fashion.
  • Ensures house security by completing regular building walk-throughs and security checks and maintaining security of House entrances.
  • Responsible for ensuring clean, comfortable living spaces by cleaning common areas of the House, supporting food/ pantry management and inventory, completing House laundry, conducting routine maintenance checks, and monitoring supply levels for replenishment.

Guest Services

  • Encourages and facilitates a sense of community and restful atmosphere among guests, remaining visible, accessible, and approachable to guests.
  • Ensures compliance by families with House policies/ rules with discretion and flexibility.
  • Completes detailed and timely clerical and administrative duties, including but not limited to: shift notes, family paperwork, data entry, roster updates, and other projects as assigned by the Family Services and Programs Manager.
  • Supports occupancy management through conducting room inspections, ensuring facility preparation, facilitating after-hours check-ins, House orientation, check-outs, and maintaining all necessary paperwork.
  • Reports matters of concern to the Family Services and Programs Manager in a timely manner.

 Knowledge and Skills

  • Excellent communication skills (written and verbal).
  • Mature judgment and good decision-making skills.
  • Organization and attention to detail.
  • Flexible, patient, and capable of coordinating tasks simultaneously.
  • Demonstrate initiative, problem solving ability, and diplomacy.
  • Able to perform duties with minimal direction and supervision.
  • Demonstrate positive attitude toward guests, donors, volunteers, and others who come in contact with the House.
  • Demonstrate respect for the privacy and confidentiality of all guests and agency information.
  • Demonstrate genuine concern for the successful operation of the Volunteer Program and overall RMHC-SLA mission.
  • Computer proficiency with multiple programs, including Microsoft office and general data base software.
  • Have reliable form of transportation.

Education and Experience

  • Bachelor’s degree and/or 4 years equivalent experience required.
  • Residential program experience preferred. Customer service, hospitality, medical field, social services, or crisis intervention accepted.
  • Administrative experience is desired.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel, reach with arms and hands, and talk or hear.
  • The employee will be required to lift up to 25 pounds.
  • The employee may be required to lift up to 50 pounds.
  • The vision requirements include close, distance, peripheral and depth perception.

To apply for this position, please send your resume and cover letter to robin.alexander@rmhc-sla.org